Our house, in the middle of the park

Humber Bay Bridge 1.jpg First Excursion: The Humber Bay Pedestrian Bridge. I actually knew the engineer who built it. There are three types of animals hidden on the bridge structure.

We took a stroll down the Western Beaches, and it amazes me how beautiful our neighbourhood is. Virtually all the lakeside all the way to Ontario Place is striped with trails amid parkland and beaches. And ice cream stands, which Silverlotus approves of.

Finished off the invigorating walk with a dinner at Yumi on Bloor West. It’s sugarpops to have a good Japanese restaurant close by, even if it’s a bit on the pricey side.


Portside.jpgSecond excursion: Tall Ship Kajama, facing aft on the port side as we travel westward in Toronto Harbour.

I took Silverlotus and her parents on a boat cruise on the Kajama, a three-mastered schooner. We sailed from her berth at York Quay due west to the mouth of the Humber Bay and back, for a total of 1.5 hours. Fortunately, the clouds rolled in just as we docked.

Not too long ago, Harbourfront was a grimy industrial complex. Now it’s a thriving tourism area with many docks for many ships.

An interesting observation: York Quay has fifteen gardens, all designed by local artists. My favourite is one composed of plants growing out of old television sets, by Janet Morton.

We spent the next hour whiling away browsing the tourist traps at Queen’s Quay.
I actually got Silverlotus to put on a hat – it was a giant $70 Tilley hat that you could hide a machinegun in, but a hat nonetheless.

Pimping yourself isn’t easy

V has a fairly nice job. Problem is, it doesn’t pay too well. He was promised a raise if he received a good quarterly performance review.

!>()http://gallerie.silentblue.net/albums/toronto/Sidewalk_Closed.thumb.jpg 150w 113h! His boss hasn’t given him a quarterly performance review in one and a half years.

Well, until two weeks ago. He got a “highly favourable” rating. As thanks, they bumped up his bonus limit. But no raise.

So on Saturday, I spent most of the afternoon helping V out with his resume. Time to look for greener pastures. Here are some tips I have:

* Make your name in a bold, big font. Place your name as a header on the second page, too. This is your time to shine, baby.
* Place categories in order of relevance to the job you’re applying for. If your Education is more relevant than your work experience, put it first – and vice versa. Yes, this means you’ll need to keep several copies of the resume.
* Place items within categories in order of relevance. The resume police won’t come out if you don’t follow chronological order.
* Remove all things not relevant to the job. That includes past work experience, and skills. The Activities category should be taken out all together.
* You don’t have to list specific dates for jobs, graduating, etc. The year should suffice. If the job or course was particularly short-lived, including the season is acceptable (i.e. Summer 2002)
* Quantify everything. If you don’t have an exact figure, estimate. How many customers did you serve? How many sales in dollars did you bring in? How many percent does your new brainchild improve operational efficiency?
* Everything should be able to answer the old age question, “So what?” You must be able to justify each point, each job, each accolade, each school project, and why it’s on your resume, and why it makes you the perfect candidate.

Samsung DigitAll: Everyone’s buying

Three years ago, I was shopping around for a 17″ flatscreen monitor, and the dingy little PC shop in London I went to would only offer a Samsung. I was leery at first – after all, wasn’t Samsung that company that made those unremarkable OEM products that adorn the nation’s Walmarts? However, the price and featureset seemed reasonable, so I purchased it.

“Intellectual assets will determine a company’s value in the 21st century. The age when companies simply sell products is over. In the new era, enterprises have to sell their corporate philosophy and culture. An enterprise’s most vital assets lie in its design and other creative capacities.”

– Kook Hyun Chung, VP Samsung Corporate Design

Today, I’m typing out this blog entry with the same monitor. Silverlotus and her parents liked it so much, they each bought the same model too. (At night, sometimes Silverlotus’s and my monitor’s blinking lights sync up, like a binary electrical parade). We now also own Samsung cellphones.

Since then, Samsung products have vanished from Walmart. Morpheus’s kung fu-kicking rebels are seen pulling Samsung cellphones from their Prada suits in The Matrix Reloaded, replacing the Nokias they carried in The Matrix. Samsung is now in the #3 spot for cellphones, biting at the heels of Motorola. Samsung’s CEO is now bullishing gunning for #1, claiming they’ll beat Nokia in handset sales by 2010. Bell offers seven Samsungs. That’s 1/3 of their postpaid lineup.

You can see why if you look at the Samsung a680, a Bell Mobility exclusive phone to be released in the fall. Compare it with Mobility’s current Nokia flagship, the 6225:

Nokia 6225 Samsung a680
Still camera Video camera /w flash and exposure options
4,000 colour LCD screen 65,000 colour TFT screen
16-chord polyphonic sound 32-chord polyphonic sound
Programmable voice-dialing Intelligent voice and digit dialing that learns how you talk

The a680 is also lighter, smaller, and has a slightly bigger screen than the Nokia. When you squeeze or shake it, the Samsung phone doesn’t squeak or rattle. The GUI is colourful and animated. The Nokia’s GUI is unchanged from 1999.

As for the Moto, the founder of the “Six Sigma” quality movement, well: the last set of Motorola phones that Telus and Bell offered were so poorly made (their antennas would snap off) rumour has it this is the reason why Telus and Bell hasn’t offered a new Motorola phone in three years.

So what is their secret sauce? This is my assessment:

  1. Making their stuff not suck. They dropped their value-brand items and went upmarket. “They were no longer just another garden variety Asian electronics maker,” Arik Johnson reported. “Their overall quality went up.” In 2003, the Yankee Group found that an average Samsung phone’s selling price was $190 versus Motorola’s $146 and Nokia’s $154. They’ve focused on quality features at a higher (yet reasonable) price point, which translated to a handsome 18% gross profit margin. Nokia has a 20% margin.
  2. Building a unified brand identity. The Samsung DigitAll “Everyone’s invited” brand is present on all of their consumers products worldwide. They used to retain 55 ad agencies, but now they carry only one. Exclusive phone deals with phone carriers makes their phones even more unique. A vigorous focus on industrial design led them to offer 140 models last year, each one slightly different from the other.
  3. Vertical integrated structure. Samsung still makes RAM chips and LCDs. In fact, they are the #2 manufacturer of semiconductors, behind Intel. Making their parts in-house means they remain self-sufficient; Samsung was able to weather pandemic part shortages and keep production levels up.

Remembering the mechanical man

I’m not sure whether to laugh or cry…Command and Conquer was the first CD-ROM computer game that I truly enjoyed. You could control an entire army, from securing resources to devising stratagems. The background story was incredibly complex, for a game: two sides, the noble GDI and the charismatic Brotherhood of Nod, waged a war on the ground and through Police2 copy.jpgpropaganda in a bid to be the first to control and understand an organism known as Tiberium that is slowly taking over the world. I used to play it so long, my contact lenses fell out of my head.

You could tell there was love put into this game. Playing as Nod, if you uncovered three crates spread over several campaign levels, you obtained a nuclear warhead in the final mission. As GDI, you received a different ending movie depending on how you destroyed the Nod Temple – if you used the orbital Ion Cannon, you would see the charismatic Nod leader, Kane, spread his arms like a cross-like figure as the beam pulverized him and his stronghold.

Red Alert and Red Alert 2 continued the tradition of background rock music, fancy install sequences, over the top FMVs and crazy weapons that were a hoot to use, but still remained firmly entrenched in a modern combat setting. Despite being prequels and spinoffs, they too offered teasing glimpses into the alternate universe that C&C created.

The true C&C storyline still yearned for its rightful sequels. Westwood planned it to be a trilogy: Tiberian Dawn, Tiberian Sun, and Tiberian Twilight.

However, Command & Conquer 2: Tiberian Sun, hyped for over four years, turned the C&C story into a sci-fi cliche with UFOs and mutants, and was a commercial flop. By then, Westwood was dead and assimilated into the EA monolith. Generals, while very pretty, was devoid of storyline or artistry. It was C&C in name only. The golden goose from Las Vegas was officially poached.

It’s hard to get excited by the possibility of Command and Conquer 3: Tiberian Twilight. Will it bring the old excitement back, or will it be the final insult?

For the game…oh yeah and the money

The Canadian Olympics Committee is pretty hardnosed about their brand. They’re even complaining about sports-themed advertisements run by companies that are not Olympic sponsors.

Bell Canada, as a bonafide Olympic sponsor itself, has one amusing rule governing the Olympic rings logo. The COC logo (Olympic rings with a red maple leaf) cannot be shown in any public advert that prominently features a The phones of Samsung_web.jpg cellular phone not manufactured by Samsung, who is also a registered Olympics sponsor. If the image of said non-Samsung phone is small and has its company logo removed, it’s okay.

As Boing Boing pointed out, “Companies sponsor your games because they’re important and lots of people watch them, not because they can be assured that Olympic venues will be swept clean of rival logos.”

Might be a moot point anyway. Apparently live Olympic attendance is very low at the moment. Maybe they had to refuse entry to too many folks carrying non-Dasani bottles of water. The problem is being solved by giving away free tickets, which is a common solution for any undersold public event.

The Samsung-Bell pact did bring about a really nice phone, though. Silverlotus got a “Samsung A660 Olympic Edition” flip phone (left), and it’s better than my A500 (in the centre) in almost every way – smaller, lighter, cheaper, better graphics, better sound, better voice recognition – but lacks an external LCD screen. It also makes a pretty tinkling noise when you open or close it.

She plans to get some acrylic paint and sandpaper to remove that COC logo in due course.

Sanitary engineers anyone?

Big surprise: CNET reports that 22% of all technology workers lack four-year degrees.

I remember my co-op job at the Systems & Technology division at a major national bank. My manager had taken Anthropology.

That’s why you should hire me. I’ve got my Bachelor’s of Engineering, I’m the real deal, all natural whole grain, unlike those other cheap knockoffs. Heck, I spent five years in engineering purgatory to get a Management co-degree, all the while the Arts and Commerce students sat in their 3pm classes on a Wednesday dressed to the nines, ready for another night at the clubs.

Which goes to show, once you leave school and get your first professional position, your education is irrelevant.

Perhaps video didn’t kill the radio star

John Dvorak doesn’t like Clayton Christensen’s The Innovator’s Dilemma very much. In fact, he calls it “the biggest crock of the new millennium“, which is pretty damning in a clairvoyant way, considering we still have 996 years to go, and in a temporal way, considering “Innovator’s Dilemma” was published in 1997. His curt behaviour toward disagreeing commentators doesn’t help his case.

James V. McGee suspects Dvorak hasn’t actually read the book, while Corante’s Renee Hopkins Callahan diplomatically suggests that perhaps it’s not the concept he’s against, merely the surrounding hype.

Both take Dvorak to task on his assertion that “there is no such thing as disruptive technology”, which is demonstrably false. Christensen defines disruptive innovations as follows:

  1. They initially appear as inferior alternatives to the current incumbent product or service. This inferiority may be a higher price or poorer performance.
  2. They establish some low-end niche market only slightly related to the disruptee.
  3. Technical or social change begins to negate their inferiority. Price gradually goes down, performance slowly improves.
  4. Suddenly said disruptive technology crosses over and becomes a worthy challenger in the incumbent’s market. At this point, the customer sees the disruptor and disruptee to have feature parity, with the disruptor having greater value.
  5. Disruptee customer demand drops, and the incumbent innovation is wiped out virtually overnight. The requisite companies that refuse to change usually meet the same fate.

Seth Godin sums up disruption as a point where “incremental band aid improvements cease to pay off and instead, wholesale replacement occurs“.

Dvorak uses Linux vs. Microsoft to prove how disruptive technology is hooey; despite Linux’s disruptiveness, he argues, MS is richer and bigger than ever. Which is true, if a bit disengenious; as we all know, the fat lady has yet to sing in that opera.

In hindsight, we can all think of disruptive technologies. Cellphones are killing off landlines, satellite phones and airplane phones. Digital photography made Polaroid extinct overnight. Discount airlines are taking the air travel market by storm.

The innovator’s dilemma is that seldomly do companies see the danger and react before they’re about to be T-boned.

Naturally, disruption truly works when all things are equal. If a product or its management just plain sucks, it will fail no matter what. Ergo, incumbents have used tactics such as aggressive litigation and marketing to kill off smaller disruptive hopefuls.

One thing I do agree, however, is that disruptive innovation is not a cure-all. Business, like dieting, is full of faddish theories. The term will be exploited by marketers to be trendy, by executives to defer accountability for their failures, and by IT pundits like Dvorak and I trying to fill up the Internet.

Mixed clouds of the creative mind

“Acquire steelier knives and/or less resolute beast”

John Moe’s Changes to the Hotel California, Made in Response to Mr. Henley’s Recent Complaint

“Still, trusting Microsoft to handle your money seems a little like hiring Oprah to guard the Oreos. One day you’ll wake up to find nothing but crumbs.”

Robert X. Cringely on the how online Passport glitches prevent people from even loading Microsoft Money 2004, Posted on Categories everything1 Comment on Mixed clouds of the creative mind

Critical Thinking: How to talk like a politician

Take a gander at Conversational Terrorism, a selection of bon-mot assaults and oratory tricks to siderail a topic. And then don’t do them.

“I would like to answer your question directly, but considering your past reactions / ability to cope with the truth / emotional instability, I feel that to do so would be a disservice to you at this time.” [Other person gets (justifiably) upset.] “See, what did I tell you. You are flying off the handle already!”